Shipping policy

Paps Wood Crafts Shipping Policy

Processing Time

Ready-to-ship items are typically processed within 1–3 business days.

Custom and personalized items are typically processed within 5–7 business days.

Large, specialty, or highly customized orders may require additional processing time. If additional time is needed, we will communicate that with you.

Shipping Methods

Orders are shipped using USPS, UPS, or another reliable shipping carrier, depending on the size, weight, destination, and shipping requirements of the order.

Tracking information will be provided when available so you can follow your shipment.

Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated in the product listing.

Oversized, heavy, or specialty items may require additional shipping charges.

Delivery

Delivery times vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances outside of our control.

Once an order has been accepted by the shipping carrier, delays caused by the carrier are outside the control of Paps Wood Crafts.

Address Accuracy

Please carefully review and confirm your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned, delayed, or requires additional shipping because an incorrect or incomplete address was provided, the customer may be responsible for the additional shipping costs.

Damaged Packages

If your order arrives damaged, please contact Paps Wood Crafts as soon as possible.

Please provide clear photographs of:

The damaged item
The shipping box or packaging
Any visible damage to the outside of the package
The shipping label, when possible

These photographs help us determine the best way to resolve the problem and assist with any necessary carrier claim.

Lost Packages

If tracking indicates that your package may be lost in transit, please contact us.

Paps Wood Crafts will assist with the carrier claim or investigation process when appropriate.

We will make every reasonable effort to help resolve shipping problems; however, carrier delivery times and carrier-related delays are outside of our direct control.